Shipping

We provide Free standard shipping on all U.S. orders over $100

Orders shipped within 4-6 business days from order date.

Shipping available for U.S. orders only.

Returns 

We will gladly accept returns of unworn merchandise in saleable condition (new unworn, with tags attached) with all shipping and proof of purchase documents (or gift receipt) from our website within 14 days of delivery. Refunds will be credited to the original form of payment (see Refunds below). For gift receipt returns please be sure to have the full name and order number of the person who made the original purchase. Please note that gift cards cannot be returned, they may only be used toward the purchase of merchandise.  We reserve the right to limit or deny purchases that, in our sole judgement, appear to be placed by dealers, resellers or which do seem not intended for personal use only.

Initiate a Returns

To return your product, please email info@pvtennisclub.com with the following information: 

• Order number 
• Date of purchase
• Reason for being returned
• Zip code order was shipped to 

Outbound shipping fees from the original order are non-refundable.

Damaged Item

If you receive an item which is damaged, you must contact customer service within 7 days of the delivery date.

Refunds (if applicable)

Once your returned item is received (and inspected) by our team, we will notify you by email that your return is approved for refund or that we are not able to provide a refund and the reason for our decision.  If approved, the refund will be processed and a credit will appear on your credit card statement or original form of payment with 10 business days from our receipt.  The return handling fee of $8 and any shipping charges you may have incurred will be deducted from the refund amount.

 

Late or missing refunds (if applicable)

Please note that there are often delays from the time we process a refund to the time a bank or credit card company properly reflect this transaction on your account.  However, if after 15 business days from our receipt of the returned item you have not received a refund, please contact us.

 

Sale Items 

All marked down items or sale items are FINAL SALE and cannot be returned or exchanged.

 

Exchanges

We will gladly accept exchanges of unworn merchandise in saleable condition (new unworn, with tags attached) with all shipping and proof of purchase documents (or gift receipt) from our website within 7 days of delivery. To exchange your product, please email info@pvtennisclub.com with the following information. 

• Order number 
• Date of purchase
• Reason for being returned
• Zip code order was shipped to